Order and Delivery – FAQs

Duotone Shop

1. How do I place an order?

You can place an order online through our website or by visiting our physical store.
Simply select your Products, add them to your cart, and follow the checkout process.

2. Can I change or cancel my order after placing it?

Please contact us immediately We will do our best to accommodate changes or cancellations before your order is processed.
Once the order is shipped, it cannot be modified or canceled.

3. What payment methods do you accept?

We accept

• Bank Transfer

• [Other methods if applicable, e.g., Apple Pay]

All payments must be completed before dispatch.

4. When will my order be shipped?

Orders are typically processed and shipped within [1–2 business days] after payment confirmation.
During peak seasons or sales events, processing may take slightly longer.

5. How long does delivery take?

Estimated delivery times:

• Domestic (within [Country]): [2–5 business days]

• International: [5–10 business days]

Shipping times vary depending on your location and the shipping option selected at checkout.

6. How can I track my order?

Once your order is dispatched, you will receive a shipping confirmation email with a tracking number and link to track your package.

7. What are the shipping costs?

Shipping costs depend on your location and order size.
Shipping fees will be clearly displayed at checkout before payment.

We occasionally offer free shipping promotions — stay tuned by subscribing to our newsletter!

8. Do you ship internationally?

Yes! We ship worldwide to most countries.
Please note that customs duties and taxes may apply, and you are responsible for any additional charges upon delivery.

9. What happens if my package is delayed?

We strive to meet all estimated delivery times, but external factors (e.g., customs delays, weather) may cause occasional delays.
If your package is significantly delayed, please contact us, and we’ll assist in tracking and resolving the issue.

10. What should I do if I receive the wrong item or a damaged Product?

We’re sorry for the inconvenience!
Please contact us immediately with your order number and photos of the item.
We will arrange a replacement or refund as quickly as possible.

11. What if no one is home during delivery?

If no one is available to receive the package, the courier will usually leave a delivery attempt notice and instructions for re-delivery or pick-up at a local depot.

12. Can I pick up my order in-store?

Yes! We offer free in-store pickup.
Select “Pick up in-store” during checkout and we will notify you when your order is ready for collection.

13. My tracking number isn’t updating — what should I do?

Tracking information may take up to 24 hours to update after dispatch.
If you still do not see updates after that time, please contact us for assistance.

Still have questions?
Reach out to us at:
📧 [info@duotoneequipment.com]